TrustOSTrust & Safety

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AK

Enforcement Rulebook

Policies

Marketplace enforcement policies from the Policies dataset.

Policy Register

Showing 15 policies sorted by severity, then name.

Policy ID	Policy Name	Category	Severity	Approval	Recommended Action	Trigger	Status
POL-002	Counterfeit Electronics 👤Human Review Required⚠Critical Policy	Counterfeit	Critical	Required	Suspend Seller	Serial Number/Packaging Mismatch	Active
POL-004	Empty Box Scam 👤Human Review Required⚠Critical Policy	Fraud	Critical	Required	Freeze Seller Payout	High return rate with 'empty box' reason	Active
POL-005	Unsafe Electronics 👤Human Review Required⚠Critical Policy	Product Safety	Critical	Required	Escalate Legal	Missing safety certifications	Active
POL-012	Counterfeit Apparel 👤Human Review Required	Counterfeit	High	Required	Escalate Brand Team	Poor quality materials/stitching	Active
POL-010	Fake Packaging 👤Human Review Required	Counterfeit	High	Required	Escalate Brand Team	Packaging inconsistencies	Active
POL-015	Off-Platform Transactions 👤Human Review Required	Fraud	High	Required	Suspend Seller	Directing customers off-platform	Active
POL-003	Review Bribery 👤Human Review Required	Fraud	High	Required	Suspend Listing	High volume of 5-star reviews with similar text	Active
POL-011	Serial Number Fraud 👤Human Review Required	Fraud	High	Required	Suspend Seller	Duplicate or invalid serial numbers	Active
POL-014	High Return Rate 🤖Auto Enforcement	Seller Conduct	Medium	Autonomous	Approve with Monitoring	Return rate > 15%	Active
POL-009	Manipulating Variations 🤖Auto Enforcement	Listing Abuse	Medium	Autonomous	Suspend Listing	Adding unrelated products to variations	Active
POL-007	Trademark Misuse in Listing 🤖Auto Enforcement	IP Infringement	Medium	Autonomous	Suspend Listing	Unauthorized use of trademarked terms	Active
POL-008	Unauthorized Brand Reselling 👤Human Review Required	Seller Conduct	Medium	Required	Manual Review	Selling brand products without authorization	Active
POL-006	Duplicate Listings 🤖Auto Enforcement	Listing Abuse	Low	Autonomous	Suspend Listing	Multiple listings for identical product	Active
POL-001	Minor IP Infringement 🤖Auto Enforcement	IP Infringement	Low	Autonomous	Suspend Listing	Image/Text Match	Active
POL-013	Misleading Product Description 👤Human Review Required	Listing Abuse	Low	Required	Manual Review	Description does not match product	Active